Privacy Policy.

Last updated: 2026-09-15

1. Who we are

Cloud 9 Digital is a sole trader operated by Gim Keong Keh, based in Tāmaki Makaurau (Auckland), Aotearoa New Zealand. This privacy policy explains how we handle your personal information when you use our website or contact us.

2. What information we collect

We collect only the information you choose to give us:

• Contact form submissions: your name, email address, phone number (optional), and any message content you provide via our contact page.
• Email communications: your name, email address, and any content you share when you email us directly.
• Website analytics: anonymised usage data collected by Google Analytics (pages visited, time on site, broad geographic location, device type). This data does not identify you personally.

3. How we use your information

We use your personal information only for the purpose it was given:

• To respond to your enquiries and provide information about our services
• To communicate with you about a project you have engaged us for
• To send you a quote, proposal, or invoice (at your request)
• To improve our website and services (anonymised analytics only)

4. Who we share your information with

We do not sell, rent, or trade your personal information. We share your data only with:

• Web3Forms: our contact form provider. When you submit our contact form, your name, email, and message are processed by Web3Forms to deliver the message to us. Web3Forms does not store your message content.
• Google Analytics: anonymised usage data is processed by Google. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
• Legal obligations: where required by New Zealand law.

5. Cookies

This website uses minimal cookies:

• Google Analytics: sets first-party cookies to track anonymised visitor behaviour. No personally identifiable information is stored.

You can disable cookies in your browser settings at any time. The website will function fully without cookies enabled.

6. Data storage and security

Contact form submissions are transmitted securely (HTTPS) and delivered to our email inbox. We store client correspondence in our email system (hosted by a reputable provider) for as long as necessary to service your enquiry or project. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

7. Your rights under the NZ Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Ask us what personal information we hold about you
• Request a copy of that information
• Ask us to correct any information you believe is wrong
• Make a complaint if you believe your privacy has been breached

To exercise these rights, email us at gim@cloud9digital.co.nz. We will respond within 20 working days as required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

8. Third-party links

Our website may contain links to external sites (LinkedIn, GitHub, Facebook, client projects). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information with them.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to check this page periodically.

10. Contact us

If you have questions about this privacy policy or how we handle your information, contact:

Gim Keong Keh
Cloud 9 Digital
gim@cloud9digital.co.nz
+64 21 901 837
Auckland / Open / Earth, Aotearoa New Zealand